Shipping & Returns – label.komalshah

For All Orders Within India Shipping Is Free SHOP ALL

Shipping & Returns


We ship our products worldwide via courier and shipping is free within India. Once your item has been processed and dispatched it is usually delivered within 2-4 working days*.

*Shipping times are to be used as a guide only and are based on time from order. cannot take responsibility for delays due to customs clearance or payment transaction.



We usually take 2-3 working weeks to process an order. If we have your order piece in your size in stock, we can ship on the next working day on request

However, some items are made to order & are manufactured based on your measurements, which takes a longer time. In case you have questions regarding the shipment time please email us at 



If your order has multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready. 
However, if you wish to receive some products earlier, please email us at  with your order number, we shall do the needful.



After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information. 

You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of by inserting the tracking number supplied. 



Firstly, we'd like to apologize. We work hard to reduce lead times and avoid delays, which we let you know about if & when they arise. If you've been waiting longer than you should have and you haven't heard from us, please email us at  & we will get back to you within 48 hours.



You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained. Any accepted cancellation beyond 24 hours will be exclusively at the discretion of .

A cancelled order will result in a credit note to the user’s account. 

A product once delivered cannot be returned. However, in the following scenarios it is possible to exchange the product:



Whilst we maintain the strictest quality control at Komal Shah , if there is a product defect for which we are responsible then we can take the item back and provide you with a new one within two weeks’ time. Once your return is received, we will send you an email to notify that we have received your returned item. After running a quality check of the returned items and on approval of any manufacturing defect for which we are responsible we will re-make the item you purchased.



If you have placed an order with a customised size and it doesn’t fit you as per your requirement, we can offer to alter it for a perfect fit. You can send us an email at  in case of sizing issue. Depending on where you live and the nature of the alteration required, the time taken for your exchanged product to reach you may vary. 



If you return your item(s) by post or courier, please email us at with your name, address, order number and reason for returning the item(s) .

Ensure your items are securely wrapped and don’t get damaged in transit.  cannot be held responsible for any items lost in the post. It is advisable that you send any item for return to us by a registered courier company. Please keep all tracking details of the parcel until we confirm receipt of it. Also note cost of the return will be borne by customer.

Pieces bought in sale/ special pricing are non-refundable and non-returnable.